Forte Hotel Group
TEC UK Ltd
Orange Arrows Team
PCI DSS - Post Office Ltd
In 1993 PENN Consultants was involved in the development of a fast self-checkout system employing both smart card and touch screen technologies for the Forte Hotel Group. The system 'SmartTrack' was targeted at high volume hotels catering for business travellers. Smart-Track allowed the guest the option of checking out of the hotel at a self-service booth without the hassle and delay of queuing at reception. The payment was automatically authorised by the bank and gave the guest a full VAT receipt. The 'SmartTrack' units were located away from, but in full view of reception.
In 1998 Kilrush planned and managed the rollout of Forte's Food & Beverage system [Micros 3700] to 100 PostHouse hotels and to some Forte London hotels, including the Grosvenor House Hotel. This time the role was that of project management of the complete roll-out process, including the management of the activities of the supplier and other third parties. Kilrush ensured a cost effective and timely roll-out program was planned and executed, resulting in the project being completed on time and on budget.
A secondary role undertaken while managing the main roll-out process was to work closely with Micros to enable EFTPoS functionality in the 3700 Point of Sale device being installed in Forte. This involved re-specifying the interface used with the 3rd party EFT application and testing the completed software to ensure it complied with the card regulations.
The PayPoint Service is a UK wide network of multi function point of sale terminals placed by PayPoint and operated by approved Agents to enable customers to pay for all or part of their gas, electricity, water etc. consumption. In 1996 PENN Consultants was retained to evaluate potential suppliers of a point of sale system to process the utility payments - PayPoint. PENN Consultants also completed the requirement specification for this multi-functional terminal device, which is installed in small or medium sized retailers as part of the PayPoint service.
PENN Consultants was chosen to evaluate the potential suppliers because of their extensive knowledge of terminal devices for card payment. It was felt that this in-depth knowledge would be valuable in evaluating supplier's responses to the proposal and in defining the functional requirements of a device, which would read and write to smart card tokens and magnetic cards. The service allowed customers to pay for electricity, gas, water, telephone and BBC licences. Where appropriate the device also allows for the exchange of data between the customers' utility meter and the utility service provider.
PENN Consultants was proud to be an integral part of this revolutionary advance in the development and use of card payment terminals for utility payments and the forerunner to the e-top-up services today for phones.
Connie maintained a close relationship with TEC for a number of years. She did a variety of consultancy assignments including helping TEC to develop EFTPoS in their latest versions of Point of Sale systems.Then in 1998 Kilrush was retained by TEC to plan and manage the rollout of an EPOS system to 172 Caravan Club outlets throughout the UK.
FEXCO is a financial services company established in Ireland in 1981 to manage all aspects of foreign currency exchange. One of the services provided by FEXCO allows card transactions to be processed in the customer's home currency. This is known as Dynamic Currency Conversion (DCC).
Kilrush has played a key roll in introducing FEXCO to key partners, including acquirers, EPOS and EFT suppliers, with whom FEXCO has gone on to develop strategic partnerships enabling Dynamic Currency Conversion in a variety of systems delivering card data to a number of UK acquirers.
Kilrush helped FEXCO define the requirements for DCC, which resulted in Harrods being able to offer this facility through their Point of Sale. Now cardholders using foreign issued Visa or MasterCards in Harrods are given the choice of paying in Sterling or the cardholders own currency at the point of sale.
Kilrush also helped FEXCO develop Dynamic Currency Conversion in a stand-alone EFTPoS terminal by ensuring the completed unit complied with card regulations, Acquirer requirements and APACS standards. These units are now currently in use in a variety of Hospitality and Retail environments in both the UK and Ireland.
During 2002 Kilrush worked closely with Micros Fidelio and Retail Logic to help with the integration of the Retail Logic EFT application into the Micros Fidelio Property Management System and also to enable DCC for guests checking in and out of hotels. This solution is now fully approved by Barclays Merchant Services and operational in hotels in Ireland and the UK.
DCC is ideal for companies with an international customer base who wish to provide the value added service of being able to tell their customers the exact purchase price in the customers local currency.
In 2000 Kilrush defined, specified, and managed the tender process, which in the future will allow airlines to seek authorisation for card transactions while in flight, where on-line authorisation cannot currently be handled. Kilrush worked with Inflight ATI plc to provide real-time credit card validation, for the first time, across a telecommunication network for retail sales and other e-commerce purposes to passengers of commercial aircraft.
Orange Arrows Team
A leading edge solution was required by Orange to control the merchandising operation and to serve the huge crowds visiting the Grand Prix circuits around the world. Yvonne Nash, Orange F1 Project Manager, said:
"We selected Epsilon as our retail technology partner because they were the only company that could meet our exacting requirements and deliver our fast track project. StoreTrader is also simple to set-up and easy to learn, and thus leaves the Orange team free to concentrate on customers."
Epsilon rose to the challenge confident in the knowledge that it's StoreTrader software could meet the challenges for international retailing, with features like multi-currency and card processing available as part of the core product.
Valerie Attenborough, Director Epsilon Technology Solutions Limited said:
"The success of the innovative system implemented for the Orange project relied on the products and skills of leading companies working with Epsilon.
These companies, which included Kilrush, helped us to meet the challenge of sending card data from the Grand Prix circuits across continents in acceptable timeframes to NatWest Streamline's authorisation and transaction data delivery hosts. Point of sale terminals manufactured by Javelin combine a sleek design, which conform to Orange's distinctive brand image with a robust construction that withstands the rigours of transportation from race to race. They even survived the monsoon in Malaysia.
Kilrush helped Epsilon understand the standards that need to be adhered to when communicating with UK acquirers and ensured the finished product met both the acquirer and retailer requirements for processing cards".
In 2007 Kilrush Consultancy became a participating organistaion in the PCI and was actively involved in implementing these security standards in the Post Office which led to Post Office receiving its first certification for compliance in December 2010.
As a participating organisation Connie has attended every PCI community meeting in the US and Europe since 2007.
Connie supported the Ann Summers team in gaining PCI compliance in December 2012. Participation in this project is leading to changes being considered in how card schemes and acquirers engage with Level 2, 3 and 4 merchants and how they evidence their compliance.